Responsible Gaming at bCasino
We at bCasino believe that gambling should always remain an enjoyable form of entertainment, never a source of financial or personal harm. As a licensed online casino b operator regulated by the Malta Gaming Authority (licence number MGA/B2C/445/2017), we take our duty of care towards every player seriously. This page explains the tools, safeguards and support resources we provide to help you stay in control while you play at bCasino.
Our Commitment to Responsible Gaming
We design our platform, our promotions and our bonus terms with player protection in mind. Whether you are claiming a b casino no deposit bonus, browsing our slots library, or playing in our b live casino, we want every session to be safe, transparent and within your means. Green Feather Online Limited, the operator of bCasino, is committed to complying with the responsible gambling requirements set by the Malta Gaming Authority and to reviewing our tools regularly to ensure they remain effective.
Age Verification and Eligibility
We only allow registration from players who are at least 18 years old, or 21 in Estonia, or the applicable legal age of majority in their country of residence, whichever is greatest. When you register at bCasino, we may request identification documents to confirm your age and identity before you can deposit, play or withdraw. We do not knowingly permit access to our online casino b services from restricted jurisdictions, including the United States, Israel, the United Kingdom, Jersey, Guernsey and the Isle of Man, and we reserve the right to close accounts and withhold winnings where these restrictions have been circumvented through VPNs, proxies or device spoofing.
Recognising the Signs of Problem Gambling
We encourage every player to periodically assess their gambling habits. You may want to seek help if you notice any of the following:
- Spending more time or money gambling than you originally intended
- Chasing losses by increasing your deposits or bets
- Borrowing money, using credit, or neglecting bills to fund your play
- Feeling anxious, irritable or preoccupied when unable to gamble
- Hiding your gambling activity from family, friends or colleagues
- Neglecting work, relationships or personal responsibilities because of gambling
If any of these apply to you, we strongly recommend using our self-assessment tools or contacting our support team to discuss limits, time-outs or self-exclusion.
Support Organisations
We work alongside independent organisations that specialise in gambling support and can offer free, confidential advice:
- GamCare – advice, support and free counselling for anyone affected by problem gambling
- BeGambleAware – information, self-assessment tools and treatment referrals
- Gambling Therapy – free support for individuals and families across the globe
- Gamblers Anonymous – peer support meetings for people who want to stop gambling
We also recommend installing independent blocking software, such as GamBan or Betblocker, if you wish to restrict access to all online casino b operators, including bCasino, from your devices.
Protecting Minors and Vulnerable Players
We take child protection seriously and recommend that parents and guardians install parental control software on any shared device to prevent minors from accessing our b app or website. We also ask family members to contact our support team if they are concerned about a loved one's gambling activity; while we cannot disclose account details due to data protection obligations, we can review the account and apply appropriate protective measures where evidence is provided.
Account Verification and Security
To support responsible play and comply with our regulatory obligations, we verify identity on cumulative withdrawals of 2,000 EUR or equivalent, and we may request documentation at any stage to confirm age, address and ownership of payment accounts used for b deposit and b withdrawal transactions. These checks help us ensure that funds are being used responsibly and that accounts are not being accessed by unauthorised or underage individuals.
Bonuses, Promotions and Responsible Play
We ask all players to read the terms attached to every b bonus code, b promo code or welcome offer before opting in. Wagering requirements, maximum bet limits and expiry periods are designed to keep promotions fair, but we encourage you to treat any bCasino bonus or free spins package as an addition to responsible play, not a reason to exceed your set limits.
Contact Us
If you have questions about our responsible gaming tools, wish to set limits, request a time-out, or self-exclude from bCasino, please contact our support team via live chat or email at support@bcasino.com, available 24/7. For data protection queries related to your account, you can reach our Data Protection Officer at dpo@greenfeatheronline.com. Complaints regarding responsible gambling matters can also be escalated through the Malta Gaming Authority's player support portal or via eCOGRA, our appointed ADR entity.
Tools to Help You Stay in Control
We provide a range of account-based tools designed to help you manage your play. You can access these features once you complete your bCasino login through the bCasino app or our desktop site.
What deposit limits can I set?
You can set daily, weekly or monthly deposit limits on your account. Once your limit is reached, we will prevent further deposits until the period resets. We recommend setting a limit that reflects only the funds you can comfortably afford to spend on entertainment.
What are loss and wagering limits?
In addition to deposit controls, you may request loss limits from our support team to cap the amount you can lose over a given period. We apply these limits across your entire bCasino balance, including winnings generated from any b bonus or b free spins offer.
Can I take a time-out or self-exclude?
If you feel you need a break, you can request a temporary time-out of 24 hours, 7 days or 30 days, during which your account will be suspended and no promotional communications will be sent. For longer-term concerns, we offer self-exclusion periods of six months, one year, or longer upon request. Once self-excluded, we will close your account, block deposits, remove you from marketing lists and, where technically possible, provide information about self-exclusion registers and third-party blocking software. We will not accept a new registration from a self-excluded player during the exclusion period.
What are reality checks?
We can enable reality check reminders that display your session length and net wins or losses at intervals you choose, helping you keep track of time and spend while enjoying our b slots, table games or b live casino.
Content updated: September 16, 2026